Frequently Asked Questions
Everything you need to know about your MARCÉLA LONDON experience.
Where does MARCÉLA LONDON ship to?
We offer worldwide shipping. Delivery times vary by location, with express shipping available for the UK, Europe, and the USA.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all MARCÉLA LONDON tags still attached.
How do I ensure I select the correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored silhouettes, or contacting our concierge for personalized advice.
Are your collections sustainable?
We are committed to slow fashion. Our pieces are produced in limited runs to reduce waste, using high-quality materials designed to last for seasons to come.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Klarna and Clearpay.