Returns & Exchanges

At MARCÉLA LONDON, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn items with tags attached within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 48 hours of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.